Privacy Policy

Effective Date: July 30, 2026

Welcome to Hanoi Vespa Tours Led By Women (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit toursvespahanoi.com, contact us, or book one of our tours.

By using our website or our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information when you make a booking, submit an inquiry, or browse our website.

Personal Information

  • Full name
  • Email address
  • Phone number
  • WhatsApp number
  • Nationality
  • Hotel or accommodation details
  • Emergency contact information (if voluntarily provided)
  • Dietary requirements or food allergies (if voluntarily provided)
  • Booking preferences and special requests

Payment Information

Payments are processed securely through trusted third-party payment providers.

We do not store your credit or debit card information.

2. How We Use Your Information

We use your information to:

  • Process and confirm your booking
  • Arrange hotel pickup and tour logistics
  • Respond to inquiries and provide customer support
  • Send booking confirmations and important travel updates
  • Improve our website, tours, and customer experience
  • Comply with applicable legal obligations

We do not sell, rent, or trade your personal information.

3. Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

  • Remember your preferences
  • Analyze website traffic
  • Improve website performance
  • Measure the effectiveness of our marketing activities

You can disable cookies through your browser settings, although some website features may not function properly.

4. Third-Party Services

We may use trusted third-party providers, including:

  • Payment processors
  • Website analytics providers
  • Booking platforms
  • Email service providers
  • Customer support tools
  • Advertising and marketing services

These providers process your personal information only as necessary to deliver their services and are expected to protect your information appropriately.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

6. Sharing Your Information

We may share limited personal information only when necessary with:

  • Professional tour guides and drivers
  • Local partners involved in delivering your tour
  • Payment service providers
  • Government authorities when required by law

We never sell your personal information to third parties.

7. International Visitors

Our services are available to travelers from around the world.

By using our website or booking a tour, you understand that your information may be processed in Vietnam or in countries where our trusted service providers operate.

8. Your Privacy Rights

Depending on the laws applicable to your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Object to certain processing activities
  • Withdraw consent where applicable
  • Request a copy of the personal information we hold about you

To exercise any of these rights, please contact us using the details below.

9. Children’s Privacy

Our website and services are not intended for children under the age of 16 without the involvement or consent of a parent or legal guardian.

If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete it.

10. Data Retention

We retain personal information only for as long as necessary to:

  • Deliver our services
  • Complete your booking
  • Provide customer support
  • Comply with legal, tax, and accounting obligations
  • Resolve disputes
  • Enforce our agreements

11. External Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security, or content of those external websites.

We encourage you to review the privacy policies of any third-party websites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with a revised Effective Date. Your continued use of our website after changes are published constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or how we collect, use, or protect your personal information, please contact us:

Hanoi Vespa Tours Led By Women

Website: https://toursvespahanoi.com/

Email: info@biketourshanoi.com

Hotline / WhatsApp (24/7):

  • +84 982 416 518
  • +84 981 090 989

We are committed to protecting your privacy and will respond to your inquiry as promptly as possible.