Privacy Policy

Last Updated: July 30, 2026

Welcome to Hanoi Vespa Tours Led By Women. We are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or book one of our tours.

Website: https://toursvespahanoi.com/

Company: Hanoi Vespa Tours Led By Women

Email: info@biketourshanoi.com

Hotline / WhatsApp (24/7):
+84 982 416 518
+84 981 090 989

1. Information We Collect

We may collect the following information when you use our website or book a tour:

Full name
Email address
Telephone or WhatsApp number
Hotel name and pickup address
Nationality
Number of travelers
Travel dates
Special requests
Dietary requirements
Payment information (processed securely by third-party payment providers)

2. How We Use Your Information

We use your information to:

Process tour bookings
Confirm reservations
Arrange hotel pickup
Respond to inquiries
Provide customer support
Improve our services
Send booking confirmations
Process payments
Meet legal obligations
Prevent fraud and unauthorized activities

3. Payment Security

Payments may be processed through trusted third-party payment providers.

We do not store your complete credit card information on our servers.

4. Cookies

Our website uses cookies to:

Improve website performance
Remember your preferences
Analyze website traffic
Enhance your browsing experience

You may disable cookies through your browser settings, although some website features may not function properly.

5. How We Protect Your Information

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Only authorized personnel have access to customer information.

6. Sharing Your Information

We never sell or rent your personal information.

We may share information only with trusted service providers when necessary, including:

Tour guides and drivers
Payment processors
Booking platforms
Government authorities when required by law

These partners are required to protect your information.

7. Third-Party Booking Platforms

If you book through platforms such as Viator, GetYourGuide, Tripadvisor, Klook, Airbnb Experiences, or other travel agencies, your booking information may also be subject to their respective privacy policies.

8. Third-Party Links

Our website may contain links to other websites.

We are not responsible for the privacy practices or content of external websites.

9. Children’s Privacy

Our services are intended for travelers of all ages.

We do not knowingly collect personal information from children without the consent of a parent or legal guardian.

10. Data Retention

We retain personal information only for as long as necessary to:

Complete your booking
Provide customer service
Meet legal requirements
Resolve disputes
Maintain business records

When no longer required, information is securely deleted or anonymized.

11. Your Rights

Depending on applicable law, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Withdraw consent where applicable
Request a copy of your personal data
Object to certain processing activities

To exercise these rights, please contact us using the details below.

12. Marketing Communications

We may occasionally send promotional emails about new tours or special offers.

You can unsubscribe at any time by following the unsubscribe link in our emails or by contacting us directly.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with the updated Last Updated date.

We encourage you to review this page periodically.

14. Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us:

Hanoi Vespa Tours Led By Women